Help Articles
Search our knowledge base for answers to common questions and troubleshooting tips.
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50 articles found
How to add a W-2
Income & W-2s•15,420 views
How to upload tax documents
Documents•12,350 views
Standard vs. itemized deductions explained
Deductions & Credits•11,200 views
Understanding the Child Tax Credit
Deductions & Credits•10,200 views
How to file your federal return
Filing•9,800 views
Claiming charitable donations
Deductions & Credits•9,230 views
E-file was rejected by IRS
Troubleshooting•9,230 views
Checklist for your first tax return
Getting Started•9,100 views
Deducting mortgage interest
Deductions & Credits•8,970 views
Tax filing deadlines and extensions
Filing•8,970 views
Using AI document scanning
Documents•8,970 views
Can't log in to your account
Troubleshooting•8,970 views
How to create your FileJoy account
Getting Started•8,920 views
Earned Income Tax Credit (EITC)
Deductions & Credits•8,900 views
Adding self-employment income
Income & W-2s•8,650 views
Adding multiple W-2s
Income & W-2s•8,340 views
Understanding 1099-NEC forms
Income & W-2s•7,890 views
Claiming home office deduction
Deductions & Credits•7,890 views
Tax calculation seems incorrect
Troubleshooting•7,890 views
Setting up your household profile
Getting Started•7,650 views
Property tax deduction guide
Deductions & Credits•7,650 views
Filing your state tax return
Filing•7,650 views
How we keep your documents secure
Documents•7,650 views
Retirement contribution deductions
Deductions & Credits•7,230 views
Medical expense deductions
Deductions & Credits•6,780 views
What happens after you e-file
Filing•6,780 views
What to do with 1099-K forms
Income & W-2s•6,540 views
Education tax credits explained
Deductions & Credits•6,540 views
Document upload failed
Troubleshooting•6,540 views
Understanding your dashboard
Getting Started•6,430 views
Uploading previous tax returns
Documents•6,230 views
Reporting investment income
Income & W-2s•5,670 views
HSA contribution deductions
Deductions & Credits•5,670 views
Changing your password
Account•5,670 views
Student loan interest deduction
Deductions & Credits•5,430 views
E-file vs. paper filing
Filing•5,430 views
Supported file types for upload
Documents•5,430 views
AI scan didn't work correctly
Troubleshooting•5,430 views
How to select a tax year
Getting Started•5,200 views
Organizing your tax documents
Documents•4,890 views
Income not showing correctly
Troubleshooting•4,560 views
Adding rental property income
Income & W-2s•4,320 views
Filing an amended return
Filing•4,320 views
Updating your profile information
Account•4,320 views
Other types of taxable income
Income & W-2s•3,980 views
Bulk uploading multiple documents
Documents•3,980 views
Setting up two-factor authentication
Account•3,890 views
Browser compatibility issues
Troubleshooting•3,210 views
App running slowly
Troubleshooting•2,890 views
How to delete your account
Account•2,340 views