E-file was rejected by IRS

Why Returns Get Rejected

The IRS may reject an e-filed return for various reasons. Don't worry—this is common and usually easy to fix. Your return isn't final until it's accepted.

Common Rejection Reasons

Identity Verification Issues

Incorrect SSN or Name

• Social Security numbers must match IRS records exactly
• Names must match your Social Security card
• Check for typos or transposed digits

Prior Year AGI Mismatch

• The IRS uses last year's AGI to verify your identity
• If you filed jointly last year, both AGIs may be needed
• If you didn't file last year, enter $0

IP PIN Issues

• If you have an Identity Protection PIN, it must be entered correctly
• IP PINs change each year
• Request a new IP PIN from irs.gov if you lost yours

Dependent Issues

Dependent Already Claimed

• Someone else may have already claimed your dependent
• Only one taxpayer can claim each dependent
• Check with ex-spouses or other family members

SSN Already Used

• A dependent's SSN may have been used on another return
• This often happens in custody situations

Other Common Issues

• Missing or incorrect employer EIN
• Math errors (though FileJoy catches most of these)
• Incorrect bank routing/account numbers
• State return rejected (different from federal)

How to Fix a Rejected Return

Step 1: Read the Rejection Notice

FileJoy shows you the specific error code and description. Common codes include:

• **IND-031**: SSN/Name mismatch
• **IND-510**: Prior year AGI mismatch
• **IND-516**: IP PIN incorrect
• **SEIC-F1040-501**: Dependent already claimed

Step 2: Make Corrections

Based on the error:

1. Go to the relevant section of your return
2. Update the incorrect information
3. Double-check all related fields

Step 3: Re-submit

After making corrections:

1. Go to **File Your Return**
2. Review your return again
3. Submit for e-filing

You can usually re-submit the same day.

What If I Can't Fix It?

Dependent Disputes

If someone else claimed your dependent incorrectly:

1. File a paper return (mail it in)
2. The IRS will investigate and contact both parties
3. Whoever has the legal right to claim the dependent will prevail

Identity Verification Failures

If AGI or identity verification keeps failing:

1. Request a Self-Select PIN from the IRS
2. Or file a paper return

Still Having Issues?

Contact FileJoy support—we can help diagnose rejection issues and guide you through corrections.

Preventing Future Rejections

• Keep your Social Security card handy to verify exact name spelling
• Save your AGI from each year's return
• Enter your IP PIN as soon as you receive it
• Double-check all SSNs before filing