How to delete your account

Before You Delete

Warning: Deleting your FileJoy account is permanent and irreversible. Before proceeding, make sure you understand what will be lost.

What Gets Deleted

When you delete your account, the following data is permanently removed:

• **All tax return data** — every return you've created or filed through FileJoy
• **All uploaded documents** — W-2s, 1099s, receipts, and any other files you've uploaded
• **Your profile information** — name, email, address, and account settings
• **Filing history** — records of returns you've submitted
• **AI extraction data** — any data our system has processed from your documents

This data cannot be recovered after deletion. The IRS will still have copies of returns you e-filed, but FileJoy will not.

Export Your Data First

We strongly recommend downloading your data before deleting your account:

Step 1: Download Your Returns

1. Go to each **tax year** on your dashboard
2. Click **Print Return** or **Download PDF** for each filed return
3. Save the PDFs to your computer

Step 2: Download Your Documents

1. Go to **Documents** in the sidebar
2. Click **Download All** to get a ZIP file of all your uploaded documents
3. Save the ZIP file to your computer

Step 3: Verify Your Downloads

Open the downloaded files to make sure everything is there before proceeding with account deletion.

How to Delete Your Account

Step 1: Go to Account Settings

Click your profile icon in the top-right corner and select Account Settings.

Step 2: Scroll to Danger Zone

At the bottom of the Account Settings page, you'll find the Danger Zone section.

Step 3: Click Delete Account

Click the Delete My Account button. You'll see a warning about what will be permanently deleted.

Step 4: Confirm Your Identity

Enter your password to verify it's really you.

Step 5: Final Confirmation

Type "DELETE" in the confirmation field and click Permanently Delete Account.

Your account and all associated data will be deleted immediately. You'll be logged out and redirected to the homepage.

After Deletion

• You'll receive a confirmation email that your account has been deleted
• If you want to use FileJoy again in the future, you'll need to create a brand new account
• Previously filed returns are still on file with the IRS—deleting your FileJoy account doesn't affect your tax filings
• If you have an active subscription, it will be canceled and you'll receive a prorated refund for the remaining period

Tips

• Consider **downloading everything** before deleting—you'll thank yourself later
• If you're deleting because of a security concern, **change your password** first and contact support
• If you're just taking a break, you can leave your account inactive instead of deleting it—your data will be preserved